xx Chapter 7.........................................................................................164 and 166 Chapter 8......................................................................... 192, 192, 192, and 193 Chapter 9.......................................................................................................216 Chapter 10.....................................................................................................250 Communication Situation Chapter 1.........................................................................................................12 Chapter 2.........................................................................................................36 Chapter 3.........................................................................................................48 Chapter 4.........................................................................................................67 Chapter 5.......................................................................................................122 Chapter 6.......................................................................................................139 Chapter 7.......................................................................................................170 Chapter 8.......................................................................................................183 Chapter 9.......................................................................................................227 Chapter 10.....................................................................................................253 Takeaways Chapter 1.........................................................................................................20 Chapter 2.........................................................................................................42 Chapter 3.........................................................................................................59 Chapter 4.........................................................................................................75 Chapter 5.......................................................................................................134 Chapter 6.......................................................................................................153 Chapter 7.......................................................................................................174 Chapter 8.......................................................................................................194 Chapter 9.......................................................................................................239 Chapter 10.....................................................................................................255