Copyright Goodheart-Willcox Co., Inc.
Runs . . . . . . . . . . . . . . . . . 810
Scratches. . . . . . . . . . . . . . . . 812
Fade. . . . . . . . . . . . . . . . . . 812
Acid Rain . . . . . . . . . . . . . . . 812
Chips . . . . . . . . . . . . . . . . . 813
SECTION
6
Estimating and Certification
CHAPTER
34
Estimating 817
Introduction . . . 818
Role of the Estimator . . . 818
Working with the Customer . . . . . . . 818
Working with Insurance Companies . . . . 818
Identifying Damage . . . . . . . . . . . 819
Specifying Repair Procedures. . . . . . . 824
Repair vs. Replace. . . . . . . . . . . . 825
Sourcing Parts . . . 826
Calculating Labor Charges . . . 830
Flat Rate Labor Allowance . . . . . . . . 830
Judgment Labor Allowance . . . . . . . 835
Surface Prep Allowance . . . . . . . . . 836
Plastic Repair Allowance. . . . . . . . . 837
Additional Labor Allowance . . . . . . . 839
Prices . . . 839
Parts Prices. . . . . . . . . . . . . . . 840
Material Prices . . . . . . . . . . . . . 840
Labor Rate . . . . . . . . . . . . . . . 841
Additional Charges . . . 841
Disposal Fees. . . . . . . . . . . . . . 841
Sublet Labor . . . . . . . . . . . . . . 841
Sales tax . . . . . . . . . . . . . . . . 842
Add-ons . . . . . . . . . . . . . . . . 842
Writing Estimates . . . 842
Handwritten Estimate . . . . . . . . . . 842
Computer-Generated Estimate . . . . . . 844
1
CHAPTER
35
ASE Certification 851
Introduction . . . 852
What Is ASE Certifi cation? . . . 852
Why Should You Become ASE Certifi ed? . . . 854
How Do I Become ASE Certifi ed? . . . 854
What Are the ASE Tests Like? . . . 856
One-Part Questions . . . . . . . . . . . 856
Two-Part Questions . . . . . . . . . . . 856
Negative Questions . . . . . . . . . . . 858
Incomplete Sentence Questions . . . . . . 858
CHAPTER
36
Employment Strategies
and Employability Skills 861
Introduction . . . 862
Determining Your Goals . . . . . . . . . 862
Working as a Collision Repair
Technician . . . . . . . . . . . . . . 862
Payment Method . . . . . . . . . . . . 862
Benefits . . . . . . . . . . . . . . . . 863 fi
Job Hunting . . . 864
The Job Interview . . . . . . . . . . . . 865
Evaluating Job Offers . . . . . . . . . . 865
Succeeding in the Workplace . . . 865
Punctuality/Attendance . . . . . . . . . 866
Attitude . . . . . . . . . . . . . . . . 866
Productivity . . . . . . . . . . . . . . 867
Teamwork . . . . . . . . . . . . . . . 867
Honesty and Integrity . . . . . . . . . . 867
Continuing Education . . . . . . . . . . 867
Appendix 871
Glossary 879
Index 900