vii Louis Dilisio Martin Dewey Matt Knowles Michael Chapin Michael Corley Michael Sarro Mike Hadsall Mitchell International, Inc. Morgan Manufacturing, Inc. National Glass Association National Institute for Automotive Service Excellence Nicki Viager Nissan Parkland College Patricia Buford Patricia Fairchild Pete’s Autobody Polyvance PPG Industries Randy Dixon Richard Laidler Richard Schaefer Rick Allen Rick Nixon Robertson’s Used Auto Parts Rod Habel Rodney Antepenko Roger Whitman Ryan Gifffel Scott Cunningham Scott Mason Shane Hudson Sherwin Williams Co. Spanesi Americas Inc. Steck Manufacturing Co., Inc. Style-Line Corp. Terrell Stringer Thomas Boyd Timothy Adams Timothy Morgan Tom Foster Tom Goodwin Tom Johnson Toyota Motor Sales Troy Stone Tru Flex Sanders Turks Autobody Uftring Automall Uftring Weston Chevrolet Body Shop Waubonsee Community College Westmont Body Werks William Colvin William Morse William Strawn Zach Bechtel