Copyright Goodheart-Willcox Co., Inc. 20 3. A technician who understands how to use a scan tool programmed with _____ has a valuable skill necessary to repair late-model vehicles filled with computers and electronic components. (A) parts supplier apps (B) Wi-Fi connectivity (C) diagnostic computer software (D) flat-rate labor charges 4. Technicians trained in the automotive service field can typically transition—with minimal additional training—to servicing all of the following related equipment, except: (A) motorcycles. (B) agricultural tractors. (C)) biomedical robots. (D) construction machines. 5. Under a commission pay system, how much would a technician getting a 40% commission earn on a $1200 repair? (A) $890 (B) $480 (C)) $540 (D) $172 6. An entrepreneur who opens and owns an automotive service shop is responsible for all of the following duties, except: (A) completing or managing the shop’s bookkeeping tasks. (B) deciding to which federal regulations or laws the shop will adhere. (C) hiring and maintaining a staff of employees. (D) creating short- and long-term business goals. 7. Straightening bent vehicle frames, welding, performing paintless dent repairs, and applying primer and paint are duties of a _____ technician. (A) brake (B) driveability (C) hybrid/electric vehicle (D) collision repair 8. An individual trained in the methods of keeping automotive parts moving through the auto repair system until they reach the technician and the vehicle requiring repair is called a(n) _____. (A) shop foreman (B) parts person (C) assembly inspector (D) service writer 9. In a large auto repair facility, a service manager may spend part of the day doing all of the following tasks, except: (A) performing an oil change on a vehicle. (B) supervising service writers. (C) setting employee work schedules. (D) handling customer relations issues. 10. True or False? Explaining vehicle features and options, negotiating vehicle prices, and helping buyers complete finance applications are duties of an automotive shop foreman. 11. Segments of the automotive _____ include automotive tools and equipment manufacturers and shops that modify factory-original vehicles into fire, police, and emergency vehicles. (A) aftermarket (B) recycling industry (C) insurance business (D) racing circuit 12. In automotive manufacturing, an _____ coordinates, supervises, and manages assembly line systems, machines, and workers. (A) automotive designer (B) automotive instructor (C) automotive manufacturing engineer (D) assembly technician 13. Automotive insurance companies provide policy offers to customers based on all of the following determinations, except: (A) the amount of insurance coverage needed. (B) the age of the insured vehicle’s tires. (C) the value of the insured vehicles. (D) the risk potential of individuals and families.