Copyright Goodheart-Willcox Co., Inc. 22 27. Being a team player as a technician at an auto service shop involves all of the following duties, except: (A) sharing repair ideas if a coworker encounters a complex vehicle repair. (B) assisting other techs on jobs when they need help, if possible. (C) siding with shop management no matter what the dispute. (D) making an honest effort to get along with your supervisors and coworkers. 28. A professional automotive technician follows which of the following practices? (A) Wears a dirty company work uniform on the job. (B) Plays pranks on other technicians in front of customers. (C) Keeps his or her tools and work area clean and organized. (D) Treats customers rudely if they cannot describe the vehicle problem accurately. 29. All of the following actions are unethical and dishonest automotive service industry practices, except: (A) charging a customer for work not performed on his or her vehicle. (B) identifying clearly on a repair invoice when remanufactured or used auto parts are installed. (C) performing hurried or rushed repairs. (D) selling unneeded parts and services. 30. The two organizations that certify automotive service technicians in Canada and the United States are the Red Seal Program and the _____, respectively. (A) National Institute for Automotive Service Excellence (ASE) (B) Society of Automotive Engineers (SAE) (C) Institute for National Service (D) Automotive Instructors of America Critical Thinking Questions 1. Choose two automotive service training programs at two different trade schools or community colleges within your state. Determine five to seven reasons for choosing an auto training program that are important to you. Research information on these reasons by using school websites, talking with students enrolled in the program, and other resources, including arranging a visit to the school’s auto shop, if possible. Analyze the information and choose the auto training program that would work best for you. Explain how and why you made your decision. 2. Construct your own résumé for a job position within the automotive industry. Talk to your instructor or locate a school resource that can offer help, guidance, and tips on the structure, style, and information needed on the résumé. Find reputable online resources for further help and to see examples of different résumé styles and layouts to fit various career fields and purposes. If you lack a work history, create a short fictional one based on industry examples. Check spelling and grammar carefully to avoid mistakes. Submit your finished one- to two- page résumé to your instructor for feedback.