Copyright by Goodheart-Willcox Co., Inc.
3
To the Student
One of the most important factors in your success is your ability
to get along with others. This ability is called human relations skills. A
person’s human relations skills are a reflection of his or her attitudes.
If your attitude is positive and constructive, you will have a great
advantage in work and in life.
Career Success: The Attitude Advantage is designed to introduce
you to human relations skills and teach you the most important skills
in a fun, easy-to-read format. Each chapter is organized into four easy-
to-read and easy-to-understand sections: Discover, Analyze, Apply, and
Review.
“Discover” is a realistic case study that opens each chapter. Case
Discussion questions follow presenting you with an opportunity to give
your opinion and record your reactions to the case.
“Analyze” examines the key concepts of the chapter and the
relationship of those concepts to the case. Key terms in the Analyze
section are highlighted in bold, noted in the margins, and defined in the
glossary at the back of the book.
“Apply” is a new case to which you can apply concepts learned
in the Analyze section. Discussion questions follow for another
opportunity to record your impression of the case.
“Review” provides an opportunity for you to review the concepts
learned in the chapter.
This book was designed to help you learn how to interact positively
with others and to achieve success through a positive, constructive
attitude.
About the Authors
Rosemary T. Fruehling received her B.S., M.A., and Ph.D. degrees
from the University of Minnesota in Minneapolis. She has taught office
education at both the high school and postsecondary levels and has
conducted business education teacher-training. She was the manager of
postsecondary vocational education for the Minnesota State Department
of Education and director of software technology development for
the State of Minnesota. Rosemary has served as a consultant to many
businesses and has authored several business textbooks.
Roberta Moore received her B.A. from Wayne State University
in Detroit, Michigan. She has comprehensive experience in trade,
professional, and educational publishing. She was an editor and
manager of vocational and business education publishing programs with
McGraw-Hill and has worked as a consultant for other major publishers.
Roberta has authored several business textbooks. She currently runs her
own consulting business in publishing, marketing, and communications.