11
Brief Contents
Unit 1
Communicating for Success
Chapter 1
Understanding the
Communication Process
20
Chapter 2
Communicating in a
Global Society
40
Chapter 3
Using Technology
to Communicate
56
Chapter 4
Communicating and
Working in Teams
74
Unit 2
Grammar Basics for
Successful Communication
Chapter 5
Improving Grammar Skills
88
Chapter 6
Improving Grammar
Mechanics
118
Unit 3
Writing for Successful
Communication
Chapter 7
Writing as a Process
146
Chapter 8
Writing Style
172
Chapter 9
Formatting Letters,
Memos, and E-Mails
192
Chapter 10
Writing Effective Business
Communication
218
Unit 4
Speaking for Successful
Communication
Chapter 11
Speaking Informally
252
Chapter 12
Giving Presentations
266
Chapter 13
Using Digital Media
288
Unit 5
Listening and Reading for
Successful Communication
Chapter 14
Listening with a Purpose
318
Chapter 15
Reading with a Purpose
342
Unit 6
Writing for Successful
Business Purposes
Chapter 16
Writing and Interviewing
for Employment
362
Chapter 17
Writing Reports
398
Chapter 18
Using Visual Aids
436