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Chapter
Reinforce your learning with additional online resources
• Practice vocabulary with fl ashcards and
interactive games
• Assess with posttests and image labeling
• Expand with activities and animations
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Study on the Go
Use a mobile device to
practice vocabulary terms
and review with self-
assessment quizzes.
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Terms to Know
adjective
adverb
capitalization
complex sentence
compound sentence
conjunction
consonants
contraction
grammar
interjection
nonverbal communication
noun
paragraph
parts of speech
preposition
pronoun
proxemics
punctuation
simple sentence
verbal communication
verb
vowels
Chapter Objectives
• Describe the role that verbal communication skills
play in the workplace.
• Identify potential communication barriers and
challenges.
• Describe how to take a complete telephone
message.
• Describe strategies for giving a successful
presentation.
• Discuss some general rules for attending and
holding a meeting.
• Discuss the signifi cance of nonverbal communication.
• Defi ne proxemics and discuss the types and signifi -
cance of personal territory.
• Explain the importance of active listening and the
barriers that can occur.
• Explain and demonstrate the importance of master-
ing the elements of effective writing, including rec-
ognizing the parts of speech, and the use of proper
grammar, spelling, and punctuation.
Verbal and Written
Communications