OVERVIEW Workplace success is, in a sense, determined by the employee, not the employer. For the most part, an employee can be successful simply by having the appropriate skills and following company policy. Additionally, employees can ensure a successful working experience by incorporating good digital citizenship. In some industries, certification is essential in order to qualify for employment or to stay employed. Certification confi rms that an individual has acquired knowledge and mastered skills for a specified area. Earning certification can also help to not only ensure workplace success, but possibly help project a career forward, as well. Soft Skills Outcomes 1 Identify two categories of soft skills. 2 Describe workplace ethics. 3 Explain digital citizenship. 4 Discuss the value of certification. CONNECT TO YOUR CAREER Workplace Connection 2-1 Soft Skills 2-2 Workplace Ethics 2-3 Digital Citizenship 2-4 Certification Options 2 CHAPTER 24 Copyright Goodheart-Willcox Co., Inc.