viii Chapter 1 Career Opportunities . . . . . . . . . . .1 Careers in the Automotive Industry ........................1 Automotive Service ..............................................................1 Automotive Sales and Marketing .....................................6 Automotive Manufacturing ...............................................7 Automotive Insurance .........................................................8 Automotive Instructor .........................................................8 Education and Training for the Automotive Industry. . . . . . . . . . . . . . . . . . . . .9 Four-Year College or University ........................................9 Trade School and Technical College ...............................9 Armed Forces .......................................................................10 Apprenticeship Programs .................................................10 Getting a Job in the Automotive Industry .........10 Finding Job Openings ........................................................11 Applying for the Job ............................................................12 Other Job Requirements ...................................................13 Developing Successful Work Practices and Skills .............................................14 Develop Good Work Habits .............................................14 Be a Life-Long Learner ......................................................14 Think Critically ....................................................................14 Be a Team Player .................................................................15 Avoid Conflicts ....................................................................15 Dress and Act Professionally ...........................................16 Work Ethically, Honestly, and Professionally with Customers....................................................................16 Automotive Technician Certifications ................16 ASE Certification .................................................................17 Red Seal Program ................................................................17 Chapter 2 Safety . . . . . . . . . . . . . . . . . . . . . . . . .23 Preventing Accidents ......................................................23 Types of Accidents ..............................................................23 How Accidents Happen .....................................................24 Results of Accidents ...........................................................24 Keeping Safety in Mind ..................................................25 Reducing the Possibility of Accidents ...........................25 Dressing for Safety ..............................................................25 Keeping a Neat and Organized Shop .............................27 Identifying Unsafe Conditions ........................................27 Using Fire Extinguishers ...................................................29 Additional Precautions for Hybrid and Electric Vehicles ..........................................................29 Follow Proper Work Procedures.....................................32 Do the Job Right ..................................................................33 Waste Disposal ....................................................................33 Chapter 3 Automotive Tools and Test Equipment. . . . . . . . . . . .39 What to Look for in a Tool ...........................................39 Tool Material ........................................................................39 Tool Construction ...............................................................39 Tool Handling and Storage ..........................................40 Types of Tools .......................................................................40 Hammers ...............................................................................40 Chisels ....................................................................................40 Punches ..................................................................................41 Files .........................................................................................42 Drills........................................................................................42 Reamers .................................................................................44 Impact Wrench ....................................................................44 Hacksaws ...............................................................................45 Vise ..........................................................................................45 Taps .........................................................................................45 Dies ..........................................................................................45 Cleaning Tools......................................................................46 Pliers .......................................................................................46 Screwdrivers .........................................................................47 Wrenches ...............................................................................47 Sockets and Ratchets .........................................................49 Pullers .....................................................................................51 Soldering Equipment .........................................................51 Measuring Tools and Testers .....................................52 Micrometers .........................................................................52 Inside and Outside Calipers .............................................52 Dividers ..................................................................................52 Dial Indicators .....................................................................53 Dial Calipers .........................................................................53 Feeler Gauges .......................................................................54 Pressure Gauges ..................................................................54 Electrical Testers .................................................................56 Scan Tools and Vehicle Computer Tools ......................58 Memory Saver ......................................................................60 Contents