Copyright Goodheart-Willcox Co., Inc. 9 Ethics LEARNING OUTCOMES On completion of this chapter, prepare to: 2-1 Define ethics. 2-2 Explain ethical communication. 2-3 Discuss the importance of digital citizenship. 2-4 Summarize social responsibility. CHAPTER 2 BEFORE YOU READ Visit the G-W Learning companion website to view a video about soft skills. The video is available at www.g-wlearning.com/careereducation/6457 BlueSkyImage/Shutterstock.com