Copyright Goodheart-Willcox Co., Inc. Chapter 2 The Skills to Compete 39 of words. It involves body language, which includes the expression on your face and your body posture. Listening is an important part of communication. If you do not under- stand what is being said, be sure to ask questions. Also give feedback to let others know you understand them and are interested in what they have to say. Leaning forward while a person is talking signals interest and keen listening. Slouching back in a chair and yawning give the opposite signal— that you are bored and uninterested. Communication tools have advanced with the development of new technologies. To be an effective employee, you need to know how to com- municate well with the common tools of your workplace. For example, when sending e-mail communications, remember to think through each message as you would before sending a letter by post. Messages are often sent quickly without thought of how the recipient may interpret them. The same is true of voicemail. The development of good communication skills is an ongoing pro- cess. Attending communication workshops and practicing regularly can keep your skills sharp. You should periodically give yourself a commu- nications checkup by asking your supervisor to suggest areas that need improvement. 2.5.8 Ethical Workplace Behavior Ethical behavior on the job means conforming to accepted standards of fairness and good conduct. It is based on a person’s sense of what is right to do. Individuals and society as a whole regard ethical behavior as highly important. Integrity, confidentiality, and honesty are crucial aspects of ethical workplace behavior. Integrity is firmly following your moral beliefs. Unfortunately, employee theft is a major problem at some compa- nies. Such theft can range from carrying office supplies home to stealing money or expensive equipment. Companies should have policies in place to address these concerns. In cases of criminal or serious behavior, people may lose their jobs. If proven, the charge of criminal behavior stays on the employee’s record. Such an employee would have a difficult time finding another job. 2.5.9 Interpersonal Skills Interpersonal skills involve interacting with others. Some workplace activi- ties that involve these skills include training others, leading, negotiating, and working as a member of a team. Getting along well with others can require great effort on your part, but it is essential for accomplishing your employer’s goals. Teamwork Employers seek employees who can effectively serve as good team mem- bers. Due to the nature of most work today, teamwork is necessary. A team is a small group of people working together for a common purpose. Cooperation often requires flexibility and a willingness to try new ways to get things done. If someone is uncooperative, it takes longer to accomplish the tasks. When people do not get along, strained relationships may occur, which get in the way of finishing the tasks.