Chapter 15 PC Troubleshooting 659
Windows Report Tool
The Windows Report Tool is a utility that allows the PC system settings
to be copied and sent to technical support for evaluation. Of course, a modem
connection is needed and the system must be bootable. Figure 15-18 shows the
Windows Report Tool
dialog box as it appears in Windows 98 and Me. Text box
areas are provided for you to report information about the error.
Figure 15-19 shows the
Error Reporting
dialog box available in Windows XP.
In Windows XP, you can choose to report errors generated by the Windows
operating system or by other programs installed on the computer. Some
programs may generate an error report each time they are launched or closed. If
you find the automatic generation of an error report annoying, there is an option
to disable it. The Error Reporting utility can be accessed through the
System
Properties
dialog box in Windows XP, Figure 15-20. The complete path to the
Error Reporting utility is
Start | Settings | Control Panel | System | Advanced |
Error
Reporting.
Figure 15-16.
The DirectX
Diagnostic Tool
checks for problems
with DirectX files.
This check shows no
problems.
Figure 15-17.
System File Checker
can by used to check
the integrity of
system files.