686 Computer Service and Repair
6. _______ Copy the following list of items on a separate sheet of paper and
indicate if each can be accessed during safe mode operation.
Indicate each item with a “yes” or “no.”
Backup and Restore _____
Windows Remote Assistance _____
Command Prompt _____
System Tools _____
System Restore _____
Access the Internet _____
Event Viewer _____
Task Manager _____
Control Panel _____
7. _______ Now, reboot the computer and let the computer start normally. Do
not press the [F8] key.
8. _______ Shut down the computer using the power on-off button. Restart the
computer and see which boot options are available to you. List the
available options on a separate piece of paper.
9. _______ Now, reboot the computer and select
Safe Mode with Command
Prompt
from the
Advanced Boot Options
menu. Answer the
following question on a separate piece of paper.
Is the user interface text mode only or graphic user interface?
10. _______ Type and enter the
dir
command at the command prompt and
observe the action.
Note:
To stop the directory command, press [Ctrl] [Pause Break].
11. _______ Type and enter
exit
at the command prompt. Then, press [Ctrl] [Alt]
[Del] and click the
Shut down
button in the lower-right corner of the
display. This will shut down the computer.
12. _______ Restart the computer and then use [F8] to open the
Advanced Boot
Options
menu.
13. _______ Select the
Enable Boot Logging
option to create a driver status log.
14. _______ Look in the root directory and look under the Windows folder to
see if the
ntbtlog.txt
file exists. The file is a hidden system file, so you
will need to change the folder options to show hidden files. You can
do this by opening an Explorer window and selecting
Tools | Folder
Options | Show hidden files and
folders. You can use the
Start
menu
Search
box to assist you in locating the file. After the file is opened,
look at its contents. Close the file and shut down the computer.
15. _______ Now, restart the computer and select
Safe Mode
from the
Advanced
Boot Options
menu.
16. _______ After the computer enters safe mode, type
msconfig
into the
Search
box to start the System Configuration Utility. After the
System
Configuration Utility
dialog box opens, select the
Services
tab to
observe which services were loaded. All services should be marked
“Stopped” under the “Status” column.
17. _______ Close the System Configuration Utility and then shut down the
computer.