Chapter 20 Customer Support, Communication, and Professionalism 869
Many businesses provide shirts for their support staff. When shirts are
provided, the dress code is clearly stated to the employees. If the dress code is not
clearly stated, then it is assumed. When working in the area of customer support,
a polo shirt is most appropriate, but be aware that some companies require a
dress shirt and tie to be worn when dealing with customers and clients at their
locations.
As a computer technician, you will likely be crawling on the floor or reaching
behind desks. Unisex (the same for both men and women) dress is typically
the best and safest choice. Women should never wear short dresses or revealing
clothing if they have to work in this environment. The following are some well-
thought-out tips that should become a part of your own professional image:
✔ Dress professionally. Clean, neat slacks and a shirt with a collar is much more
appropriate than a T-shirt with a slogan. This is especially true if the T-shirt
has a controversial slogan or image printed on it.
✔ Hair should be neat and clean. Hair with spikes or wild colors might be cool
to you, but it is entirely unprofessional in the workplace.
✔ Speak to customers in a professional manner. Never use curse words or
inappropriate language or terms, even as a way to emphasize certain points.
✔ Do not eat, drink, or smoke while dealing with a customer.
Figure 20-12.
This IT person is
wearing casual
business attire.