1 Exam Preparation ........................................................859 Sample CompTIA A+ 220-1001 Exam ............................864 Sample CompTIA A+ 220-1002 Exam ............................877 CHAPTER 26 Employment and Advanced Education ...............892 Career Opportunities ....................................................893 Job Search Resources ...................................................902 Job Interviews .............................................................903 Keeping a Job ..............................................................906 APPENDIX A CompTIA A+ Exam Correlation Charts ................910 APPENDIX B Scripting Basics ......................................................957 APPENDIX C Linux and Mac Operating Systems Handbook ..................................................................960 APPENDIX D List of Acronyms ......................................................963 APPENDIX E Binary Math ..............................................................970 APPENDIX F Number Conversion Table .....................................972 APPENDIX G Table of Standard ASCII Characters ...................974 GLOSSARY ....................................................................976 INDEX ...........................................................................992 E-mail Communication ................................................765 Internet Protocols ........................................................768 Cloud Services ............................................................772 Network Troubleshooting ..............................................781 CHAPTER 23 Small-Office/Home-Office (SOHO) Networking................................................................788 Designing the SOHO Network ........................................790 SOHO Media ................................................................790 File Sharing and Storage Methods .................................796 Internet Access and SOHO Design .................................797 SOHO Administration ...................................................799 SOHO Security .............................................................800 Configuring the SOHO Network with Windows .................809 Troubleshooting the SOHO Network ................................816 Regular Backups .........................................................818 Remote Desktop ..........................................................818 CHAPTER 24 Customer Support, Communication, and Professionalism ...............................................824 Customer Support ........................................................825 Documentation Best Practices ......................................832 Change Management Best Practices .............................833 Communication Skills ..................................................835 Dealing with Prohibited Content or Activity.....................846 CHAPTER 25 CompTIA A+ Certification Exams Preparation ...............................................................854 A+ Certification Exams ................................................855