Chapter 7 Verbal and Written Communications 145
• Develop visuals if appropriate. You may use projected visuals, hand-
outs, PowerPoint® presentations, or demonstrations. Visuals can effec-
tively reinforce your speech. Make sure any technology you might
need to use for your visuals is working before the presentation begins.
• Be well-acquainted with your topic. Reading continually from note
cards loses your audience’s attention. Write down key phrases,
quotes, and stories in large letters on note cards to jog your memory
as you are talking. Show enthusiasm for your topic.
• Practice, practice, practice! Speak slowly and calmly, but louder than
your usual speaking voice (unless you are using a microphone).
Meetings
When you become a healthcare worker, you will be asked to attend
many meetings. As you take on more responsibility in your job, you may
be asked to hold meetings as well.
Attending a Meeting
Meetings vary in importance. Some will be brief, others will be lengthy.
Whatever type of meeting you are asked to attend, there are some general
rules that need to be followed:
• Know the details of the meeting. Where will it be? What time does
it start? What topics will be discussed? Reconfi rm these details
before the meeting starts to make sure the location and time have not
changed.
• Be on time! Arrive a few minutes early so that you can get organized
before the meeting begins.
• Come prepared. You may need paper and pen to take notes. What
you will need to bring with you will depend on the type of meeting
you’re attending.
• Dress respectfully, yet comfortably. Your appearance will vary
depending on what type of meeting you’re attending. If you wear a
uniform, make sure it is clean and free from stains. If the meeting is
more formal, make sure you wear nicer clothing. Check ahead of time
to make sure you won’t be underdressed or overdressed.
• Pay close attention and listen carefully. Turn your cell phone off and
resist the temptation to bring other electronic devices that could divert
your attention. The organizer of the meeting will expect you to under-
stand what is being said. If you do not, ask questions at an appropri-
ate time to make sure you understand. Try not to yawn.
• If your participation is needed or expected, make sure you take part
in the meeting. Participation shows that you are listening and are
engaged in the conversation. Make sure you show respect for every-
one attending.