xviii Contents
Insurance Choices . . . . . . . . . . . . . . . . . 16
Argumentative Patients . . . . . . . . . . . . . 39
Ethics vs Legality . . . . . . . . . . . . . . . . . . 54
Confi dentiality. . . . . . . . . . . . . . . . . . . . 61
The New Employee . . . . . . . . . . . . . . . . 63
Acceptable Speech. . . . . . . . . . . . . . . . . 63
Reporting Accidents . . . . . . . . . . . . . . . . 72
Needle Safety and Procedures . . . . . . . . 93
Using Critical Thinking at Work . . . . . . 105
One Student’s Stress . . . . . . . . . . . . . . 117
Last-Minute Cramming . . . . . . . . . . . . 125
Inattention . . . . . . . . . . . . . . . . . . . . . 147
Is Grammar an Advantage?. . . . . . . . . 155
Testing Communication Skills
in Interviews . . . . . . . . . . . . . . . . . . 173
Understanding Your Physician . . . . . . . 183
Decoding a Medical Chart . . . . . . . . . . 185
Finding an Organ Donor . . . . . . . . . . . 224
Teenage Rebellion . . . . . . . . . . . . . . . . 257
Supply Inventory . . . . . . . . . . . . . . . . . 267
Subtraction in Everyday Life. . . . . . . . . 268
Multiplying on the Job . . . . . . . . . . . . . 271
Calculating Volunteer Hours and
Student Loans . . . . . . . . . . . . . . . . . 273
Using Fractions in Healthcare. . . . . . . . 276
Working with Decimal Fractions. . . . . . 278
Using Percentages . . . . . . . . . . . . . . . . 279
Ratios in Real Life . . . . . . . . . . . . . . . . 280
Ratios and Proportions. . . . . . . . . . . . . 281
Calculator Uses in Healthcare . . . . . . . 283
Using Algebra to Calculate
Vacation Days . . . . . . . . . . . . . . . . . 285
Using Mean, Median, and Mode
in Healthcare. . . . . . . . . . . . . . . . . . 286
Creating Charts and Graphs . . . . . . . . 289
Converting Temperatures. . . . . . . . . . . 294
Repetitive Strain Injury (RSI) . . . . . . . . 313
Keeping up with Technology . . . . . . . . 318
Developing Empathy . . . . . . . . . . . . . . 330
Dealing with Confl ict. . . . . . . . . . . . . . 334
Responding to Questionable Questions. . 347
Real Life Scenario