Chapter 7 Verbal and Written Communications 175
18. All the items below are complete sentences
except _____.
A. Jimmy studies.
B. Although Marie studied for the exam
and hired a tutor.
C. Jeffrey did not want to study but instead
wanted to go surfi ng.
D. Do not speak harshly to the patient.
19. What punctuation marks the end of a
sentence?
A. a period, comma, and dash
B. a semicolon, a colon, and a question
mark
C. a period, a question mark, and an
exclamation point
D. a dash, a period, and a hyphen
20. Which of the following words is spelled
correctly?
A. beleive
B. cemetary
C. accomodate
D. mathematics
Grammar Review
Correct the grammar, punctuation, or spelling in the
following sentences if necessary.
21. Its time for a coffee break.
22. Laura’s supervisor asked her to separate the
clean towels and washcloths from the dirty
ones.
23. Your going to give an injection to the patient
in Room 206B.
24. Do not loose your application.
25. They’re coats are over their.
26. The pharmacist told me not to loose my
reciept.
27. the luncheon is at noon fi rst fl oor conference
room.
28. I want to work in one of three cities, Atlanta,
New York City, or Austin.
29. Dr. Evans said that I had three major prob-
lems in my essay spelling, punctuation, and
passive verbs.
30. My sister in law is an occupational therapist.
Critical Thinking Exercises
31. On a scale of one to ten, one being a poor
communicator and ten being a successful
communicator, how would you rate your
communication skills? If you did not give
yourself a 10 in communication skills, what
can you do to improve your verbal, nonver-
bal, and written communication skills?
32. Public speaking is the number one fear
reported by people in the United States.
Do you fear getting up in front of people to
deliver a speech or presentation? Think about
the public speakers you have heard—for
example, your instructor might speak in front
of many people in a lecture hall. When were
you excited about a lecture or presentation
you observed? What was it about the speaker
that interested you? When were you bored
and restless during a presentation? Why?
33. If you are a poor speller, what can you do to
ensure that your professional writing is free
of spelling errors?
34. List at least fi ve mistakes in grammar that
you hear from your friends and the media on
a regular basis.
35. Have you ever had the experience of calling
a business or a healthcare facility and being
treated rudely by the person who takes your
call? Have you been put on hold for a long
time? If you were answering the phone at
that business or facility, how would your
telephone etiquette differ from the person
who took your call?
36. What were some of the things that caused
you to be bored, inattentive, or annoyed in
past meetings you have attended at work
or for school activities? What can you do to
counteract these feelings?
37. Are you bothered when someone approaches
you and stands too close? Do you prefer to
keep a large distance between yourself and
others? How might these preferences affect
your future healthcare career?