Chapter 1 Learning About You 41
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When a solution is still not found, a
mediator may be needed. A
mediator
is a
person who is not involved in the confl ict,
but who helps settle the confl ict. This person
will not be affected by the challenge. He or
she can give a neutral viewpoint.
For instance, imagine you are having
a confl ict with a close friend. You may talk
to your guidance counselor. He or she can
act as a mediator to help fi nd a solution.
The mediator listens to both sides and
asks questions. The mediator may suggest
you and your friend try a compromise. A
compromise
is an agreement in
which both sides are willing to give up a little of what they wanted.
Reading
Review
1. Why are communication skills helpful in resolving confl icts?
2. Describe a mediator.
3. What is a compromise? Give an example.
Seeking Help
For many young people, serious challenges or a crisis are diffi cult
to understand. Divorce and death are two examples. They
change the basic structure of the family. These changes
may be hard to accept. People need to adjust without
hurting themselves or others. It takes time and effort
to understand and adapt to the situation.
When family troubles arise, it can be hard to
think clearly. Some families share their challenges
with one another. They work together to fi nd
solutions. Relatives, friends, and neighbors
may provide support. See 1-20. Other families
sometimes need more help. They may talk with
someone outside the family.
Discuss family challenges with someone who
will understand. There are many people who can
help. Family doctors and religious leaders are some
examples. Teachers, school nurses, or counselors may
also be able to help.
Community resources are other sources of help.
Community resources include family counseling
agencies and shelters. Hotlines and support groups
also provide help for troubled families.
Support from others can help you get
through family challenges.
1-20
Help for Families in Crisis
Make a list of the organizations in
your community that offer help to families
dealing with serious challenges. Include
in the list information on how families can
best use these organizations.
Community Link Community Link