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Chapter 9 Formatting Letters, Memos, and E-Mails
You may opt to send blind copies, but use this option sparingly. In most
business situations, it is courteous to let the reader know all who are receiving
the e-mail. However, for an e-mail sent to a large number of people outside of
an organization, it is courteous to use the blind copy function to ensure the
e-mail addresses of the recipients remain private. If all recipients are listed in
the BLIND COPY: line, the only e-mail address each recipient can see is the
sender’s address.
Limit the subject of each e-mail to one topic and clearly and concisely state
the subject. For example, a subject of “Hello” is not suitable, but “Business
Report 8-14” may be appropriate. By focusing the topic and the content of the
e-mail, readers can more easily keep track of subsequent replies.
Salutation
E-mail tends to be more informal than letters. In most businesses and
organizations, people address each other by their fi rst names in e-mails. You
may use the salutation “Dear” as in a letter, depending on whether you are
Figure 9-8. This e-mail is properly formatted.