213
Chapter 9 Formatting Letters, Memos, and E-Mails
Views
The view feature allows you to sort e-mails in various views. For example,
you can choose to sort by names, topics, dates, size, or other criteria. Sorting
by name is a quick way to see all e-mails you have received from a particular
coworker.
Trash
E-mails that you delete
are sent to the trash folder.
Depending on how your
e-mail software is set up,
e-mails in the trash folder
may be immediately
discarded or kept until you
manually empty the folder.
Be sure to check the settings
for emptying the trash as
some e-mail readers have an
automatic emptying setting.
Once an e-mail is removed
from the trash folder, it
cannot be retrieved.
Calendars and Planning Tools
Many e-mail systems include tools that help you plan and organize
your work. These tools are like a handheld daily planner. You can schedule
meetings, set reminder alarms, and schedule reoccurring tasks.
BUSINESS ETHICS
Ethical Messages
There will be instances when it is
necessary to write a sales message
or other type of documents for your
organization. Even though it may
be tempting to focus on sales “hype” or other persuasive techniques
to convey a message, remember to keep the information honest.
Embellishing a message about a product or service or intentionally
misrepresenting a product or service is unethical and may be illegal.
There are truth-in-advertising laws that must be followed. Focus on the
truths of the message and use your communication skills in a positive
manner to create interest or demand for the product or service. Search
the Internet to fi nd out more about truth-in-advertising laws.
✔Checkpoint
1. What does the header of an e-mail contain?
2. What is the general rule used to determine if you can address somebody
by their fi rst name in an e-mail?
3. Why should you alert a recipient that an e-mail you will be sending will
contain an attachment?
4. In addition to following netiquette, what should you do in an e-mail?