Employee Performance
The manager or supervisor of each employee
has the major responsibility for each employee’s
training and performance. However, HR does
some training and provides support to
managers.
One of the major tasks of HR is to develop a
job description for each job. A job description is
a document that lists the essential functions and
requirements for a job. HR usually develops job
descriptions with the managers. Figure 17-11
shows what is usually covered in a job descrip-
tion. Many companies list their job descriptions
on their Web sites.
Another major responsibility of HR is to
coordinate performance reviews. HR often uses
the job descriptions to develop performance
review forms. HR also works with managers to
make sure that reviews are done in a timely
fashion.
HR also is involved in new employee orien-
tation and training. When new workers are
hired, they need to learn many things about the
company. HR usually has an orientation session
to give them the information they need. For
example, HR would present the employee hand-
book and go over it during orientation. HR also
provides training in a variety of areas, such as
safety. HR also works with the managers to help
them provide the training that their workers
need.
Record Keeping
Record keeping is one of the most important
functions of HR, 17-12. In a small business, such
as a bed-and-breakfast, it is easy to keep track of
information since there are few employees. In a
large business, such as a 2,000-room luxury
hotel, there may be hundreds of employees,
including part-time workers. HR must be
394
Part 4 The Business of Hospitality
17-11 A job description is a document that lists the essential functions and requirements for a job.
What Goes on a Job Description
Heading Explanation Example
(Other terms for the heading)
Lift and carry a tray that may weigh
up to 30 lbs
Sometimes the physical
requirements of a job are given in
a section separate from the
educational and experience
requirements
Physical Requirements
Reading, writing, basic math, and
verbal communication skills
required
Describe the educational,
experience, and personal
requirements for the job
Qualification Standards
(Education and Experience)
Greet guests within 30 seconds
after they have been seated
Describe all the functions that a
person doing this job must
perform
Essential Functions
(Specific Functions, Job Duties)
Serve food and beverages to
guests
Describe the basic purpose of
the job
Purpose
(Scope, Objective, Primary
Responsibilities)
Restaurant Manager Job title of the manager to whom
the job reports
Reports To
Server Name of the job Job Title
(Position Name)