leaves the company and another employee must
be hired to take his or her place, 17-14.
Turnover is very expensive for a business.
Here is what happens when an employee leaves
a job. First, the job is vacant. There is no one to
do the work. This situation causes the business
to have trouble meeting customer needs. Second,
the business must find a new employee. This
process can be costly and can take a great deal of
time. Third, once the new employee is hired, the
employee needs to learn how to do the job. Even
if the employee has a great deal of experience,
he or she has never worked at this particular job
for this particular company. There is a great deal
to learn. It might take a while before the
employee does his or her job well.
There is always some employee turnover.
Turnover occurs when a worker is promoted
within the company. Turnover occurs when
employees move away. Turnover occurs when
Chapter 17 Human Resources
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17-13 HR staff members have access to a great deal of personal information about each employee. They are
responsible for keeping this information confidential.