HR often organizes holiday parties, charity
drives, and employee recognition programs.
QWL programs are especially important in
the hospitality industry. Most businesses work
Monday through Friday, 9 to 5. In contrast, the
hospitality industry runs 24 hours a day, 365
days a year. When everyone else is on vacation
or out celebrating, hospitality employees are
working. It is harder to keep hospitality staff
feeling appreciated and motivated, when all
their friends have every weekend off. HR is the
department that deals with these issues. HR
develops QWL programs that help staff feel
appreciated and motivated.
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Part 4 The Business of Hospitality
Photo courtesy of Princess Cruises
17-18 Membership in a health club is often part of a QWL program.