Key Points
The career clusters include a variety of
entry-level to advanced occupations that are
grouped within similar areas of study.
Your choice of words will determine the
effect you have on the customer.
Nonverbal communication can change the
meaning of words.
Three key job search skills are how to find
job leads, how to fill out an application, and
how to behave at an interview.
Five skills that will help you keep a job
include grooming, attitude, work habits,
business etiquette, and health.
Active steps for advancement include
continuing education, developing leadership
skills, being active in professional
organizations, and changing jobs.
One of the challenges of life is to manage the
many roles that you have.
When you make a career decision, you may
want to consider the roles you plan to have.
Review
1. Describe the career cluster model.
2. List the four hospitality and tourism career
pathways.
3. Give an example that shows why word
choice is important.
4. Give an example that shows how nonverbal
communication can change meaning.
5. Describe how you would find job leads.
6. List four things you could practice in
preparation for an interview.
7. List and describe what qualities it takes to
keep a job.
8. List eight good work habits.
9. Describe four active steps that can help you
advance in your career.
10. Describe at least four roles that an adult
might have.
Think and Apply
1. Research five careers that interest you.
Choose one and develop a study plan. What
other careers can you pursue within your
plan?
2. Why are emoticons inappropriate for
business communications?
3. Why is business etiquette important?
4. Write a memo to an imaginary restaurant
company describing a problem you had the
last time you ate at their place of business.
Ask two of your classmates to critique your
memo for spelling, grammar, and word
choice. Then rewrite the memo.
Chapter 23 Skills for Success
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