Contents in Brief
Part 1
Welcome to Hospitality
1 The World of Hospitality 18
2 Service: The Heart of Hospitality 40
3 Hospitality Past, Present, and Future 64
Part 2
The Food and Beverage Industry
4 The World of Food and Beverages 90
5 Food Preparation and Service 110
6 Front- and Back-of-the-House 132
7 Hotel Food and Beverage Services 152
8 Purchasing and Receiving 172
9 Food Safety and Sanitation 192
Part 3
The Lodging Industry
10 The World of Lodging 220
11 Front Office 246
12 Housekeeping 276
13 Security 298
14 Engineering 320
Part 4
The Business of Hospitality
15 Business Basics 346
16 Hospitality Management 362
17 Human Resources 382
18 Marketing and Sales 404
19 Accounting 424
20 Workplace Safety and Emergencies 440
21 Legal and Ethical Considerations 472
Part 5
Careers
22 Your Career in Hospitality 492
23 Skills for Success 522
24 Starting a Business 552