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Technical Terms list the key terms to be learned
in the chapter.
Case Study features help you develop critical
thinking and diagnostic and troubleshooting skills
needed in the workplace today.
Illustrations have been designed to clearly and
simply communicate the specific topic.
Summary feature provides an additional review
tool for you and reinforces key learning objectives.
Review Questions allow you to demonstrate
knowledge, identification, and comprehension of
chapter material.
Note features provide you with advice and guidance
that is especially applicable on-the-job.
Thinking Green notes highlight key items related to
sustainability, energy efficiency, and environmental
issues.