3 LEARNING OBJECTIVES After completing this chapter, you will be able to: □ Describe the different purposes of a technical school, community college, and university. □ Discuss the different continuing education options available to incumbent workers. □ Differentiate the four writing tasks essential for preemployment. □ List five steps you can take to prepare for an interview. □ Describe four personal behaviors that lead to success in the workplace. □ Discuss the certifications available for industrial maintenance personnel. TECHNICAL TERMS attitude body language conflict conflict management continuing education cover letter credentialing critical-thinking skills durable good ethical behavior initiative integrity leadership National Institute for Metalworking Skills (NIMS) negotiation nondurable good nonverbal communication Occupational Safety and Health Administration (OSHA) punctual reference résumé self-motivation team verbal communication CHAPTER OUTLINE 1.1 Manufacturing in the United States 1.2 Education 1.2.1 Technical Schools 1.2.2 Community Colleges 1.2.3 Universities and Continuing Education 1.3 Careers 1.3.1 Career Opportunities 1.3.2 Work Conditions 1.3.3 Case Studies 1.4 Applying for a Position 1.4.1 Your Résumé 1.4.2 Letter of Application / Cover Letter 1.4.3 Job Application Forms 1.4.4 The Job Interview 1.5 Succeeding in the Workplace 1.5.1 Dress and Appearance 1.5.2 Tools of the Trade 1.5.3 Work Habits 1.5.4 Time Management 1.5.5 Attitude on the Job 1.5.6 Professional Behavior 1.5.7 Decision-Making and Problem-Solving 1.5.8 Communication Skills 1.5.9 Ethical Workplace Behavior 1.5.10 Interpersonal Skills 1.5.11 Staying Safety Conscious 1.6 Certifications and Credentialing 1.6.1 NIMS 1.6.2 OSHA 1.6.3 Other Certifications Select the icons to access Drill and Practice activities. ◀ ndoeljindoel/Shutterstock.com Ch01.indd 3 4/26/2019 1:45:22 PM