482 Interior Design Copyright Goodheart-Willcox Co., Inc. Phase 4—Design Development (DD) has changed due to three-dimensional modeling systems and building management information systems (BIM). Accurately constructing digital models requires making many more design decisions during this phase rather than as tradi- tionally done onsite. The consequence of a longer DD phase is that the Phase 5—Contract Documents (CD) is completed faster because the design is thought out more thoroughly in the previous phase. As a result, during Phase 6— Contract Administration (CA), the design team also completes the building schedule in a compressed time frame. Because costs relate to the project timeline, the faster the project is completed, the better the cost savings. During Phase 7—Move-In and Post-Occupancy Evaluation, the client moves into or takes possession of the space. The post-occupancy evaluation (POE) may take place once the client has “lived” with the space for a time. The POE may take the form of a questionnaire or a walk- through with the client. At this time, the client addresses how well the concept functions for the space. Commercial design clients may have a single location (café) or multiple project locations such as a chain (hotel) or branch (bank) facility. Each client, however, focuses on the same bottom line: profi t and productivity. What does this mean to the designer? It means the ■ design features must support the client’s ability to achieve profi t and productivity ■ rationale the designer uses to sell the design solution must support achieving these goals These goals radically differ from a residential design project in which personal preferences and function shape the fi nal design. Meeting Needs of Multiple Groups Commercial interior designers address the needs of multiple groups when designing public spaces. The fi rst individual or group is the owner of the property or company. An owner may be a single individual such as a young entrepreneur developing a fi rst restaurant, or a coalition of people representing a city that is build- ing a new elementary school. Whoever they are, the owner(s) sets the budget, the direction of the commer- cial design project, and makes the decisions. The second group involves the client employees who use the commercial space. Their satisfaction with the work environment leads to good morale, high productivity, and Designer Profile Tama Duffy Day, Healthcare Designer Currently Tama is a Director and a fi rm-wide leader of the Health & Wellness Practice Area at Gensler, a research-driven global design and architecture fi rm. Her practice probes the healing capabilities of interior design and its capacity to infl uence well-being. “My fi rst memory of a healthcare environment was at the age of 12 when my mother and I visited my father in the hospital after he had a heart attack. It was a confusing and scary place. I drew pictures of the room and had bad dreams afterward. I decided in high school that I wanted to be an interior designer, mainly to improve other young children’s experiences of hospitals by creating better places. “For over 30 years, I have been leading teams in designing places for health and well-being that reduce fear and stress, places that provide positive measurable impacts on productivity, effi ciency, and innovation. I entered the design profession before healthcare design really existed. Now, the profession fully embraces concepts of evidence-based design and generative place-making. Interior design has become front and center in the creation of places that align the physical space with social space, growing healthy communities and supporting healthy life styles.” You can read more about Tama’s background in Appendix B. Tulsa Cancer Institute/Image courtesy of Gensler/Photographer: Nick Merrick