488 Interior Design Copyright Goodheart-Willcox Co., Inc. The walls, ceilings, and fl oors can impact peoples’ comfort level in a space, too. For instance, using materi- als and fi nishes that effectively control sound, add acous- tical value. Including a fun wallcovering on an accent wall creates interest in a space. Consider painting an accent color in the ceiling bulkheads. In addition, with today’s abundant fl ooring choices—including modular carpet, vinyl wood planks, and luxury vinyl tile—your choices are limitless. In the design plans, locate toilet rooms, refresh- ments, and drinking fountains near the waiting areas. Although very basic, these amenities are extremely essential for those who spend hours waiting in a space. Because people like to have things to look at while they wait, including interesting displays adds to a positive experience. Incorporate into the plan a display for printed brochures and informational materials. Such information can spark a conversation between strangers and lead to ways to support each other in their health- care journeys. Making connections with others can be a wonderful benefi t of waiting. Consider lighting in the design plan, too. Whether direct or indirect, lighting can signifi cantly infl uence and improve the space. Remember that although people consume products, they experience environments. Choose daylighting and electric light that add to comfort of the space, avoiding the some types of overhead light- ing that tend to be harsh. Careful planning and improving the environment that patients and visitors spend time in, helps ensure that they leave a healthcare facility with a favorable reaction and a generally positive experience. Nurse Areas It is widely recognized that nurses have some of the highest rates of work-related injuries in the United States. While the physical toll can be high, there is also an emotional toll. Recent studies of various healthcare professions show that emotional exhaustion and job burnout are common problems affi liated with increasing patient caseloads and close interaction with patients. The repercussions of this can be serious and far reach- ing. Perhaps the main concern regarding staff rest in healthcare is the impact on patient safety and errors that may occur due to stress and exhaustion. A staff retreat area should be separate from such support areas as staff lounges or staff conference rooms. The purpose of a staff retreat area is to provide respite for caregiv- ers to relax and recharge from the stressful healthcare environment, Figure 14-7. Family and Visitor Areas Family and visitor accommodations play an important part in patient healing and overall satisfaction. Introduc- ing a family retreat into the design of the nursing unit can contribute to improving the patient experience. Photos courtesy of Boulder Associates Architects Figure 14-6 The materials and fi nishes on walls, ceilings, and fl oors contribute to a comfortable and appealing waiting area. Why is it important to consider the well-being and needs of those who spend time in healthcare waiting areas?