iii In today’s competitive job market, well-developed employability skills are required—especially those associated with computer and technology usage. The ability to use Microsoft Offi ce is a necessary job- specifi c skill for the 21st-century workplace. By study- ing Introduction to Microsoft Offi ce 2019, you will master basic skills needed to be successful in using Microsoft Offi ce, as well as learn key principles and concepts about information technology. Introduction to Microsoft Offi ce 2019 will prepare you for the Microsoft Offi ce Specialist (MOS) certifi ca- tion in Word, Excel, PowerPoint, Access, and Outlook, as well as the Key Applications exam for IC3 Digital Literacy Certifi cation. Earning industry-recognized certifi cation proves you have the skills needed on the job, and this distinction can put you in a competitive situation in the workplace. This text progresses in a logical and conceptual manner. It begins by discussing the basics of informa- tion technology and progresses to Microsoft Offi ce applications. Each chapter is designed so it is easy to read, follow, and understand. Figures, photos, and illustrations encourage clarity and comprehension. Hands-on activities featured in the chapters enable the easy, intuitive practice of skills. By studying this text, you will be able to: • describe how technology has evolved from the beginnings of computers through modern-era cloud computing • identify malicious forms of software and develop strategies for staying safe online • understand how fi les and folders interact with each other in a Windows operating system • identify common elements and features of Microsoft Offi ce software • use Microsoft Word to create formal and informal documents, some of which may include references such as footnotes, endnotes, and bibliographies • create effective Microsoft PowerPoint presentations that include animations, transitions, and media • build user-friendly spreadsheets with Microsoft Excel • perform mathematical and logical functions in Microsoft Excel • create and maintain a Microsoft Access database by entering data manually and importing data from an external fi le and • use Microsoft Outlook to communicate via e-mail, manage contact information, and manage time using a calendar. Kathleen M. Austin was a senior lecturer in the School of Information Arts and Technologies at the University of Baltimore. She has participated in the development of many educational multimedia proj- ects. She has authored, coauthored, or contributed to several textbooks, including Introduction to Computer Science: Coding, Introduction to Computer Science: Java Programming, and Principles of Digital Information Technology published by Goodheart-Willcox Publisher as well as Consumer Mathematics and Math for the World of Work. She holds a Master of Science degree in Computer Science from Johns Hopkins University and a Doctor of Communications Design from the University of Baltimore as well as IC3 certifi cation. Lorraine N. Bergkvist was an Adjunct Professor at the University of Baltimore providing instruction in Visual Basic programming, database implementa- tion, and web-page creation. She is the coauthor of Introduction to Computer Science: Coding, Introduction to Computer Science: Java Programming and Principles of Digital Information Technology published by Goodheart- Willcox Publisher. She is also the owner of Kingsville Résumé Center, which provides professional résumé- writing services as well as consulting and editing in the information technology fi eld. She developed the curriculum and taught the Introduction to Technology course at the University of Baltimore and the College of Notre Dame of Maryland. She holds a Bachelor of Science degree from Trinity University, a Master of Education degree from Towson University, and IC3 certifi cation. She has received several scholarships and grants in the technology fi eld. Preface About the Authors