ix The Introduction to Microsoft Offi ce 2019 textbook will help you learn, understand, and master Microsoft Offi ce 2019. The text approaches each software appli- cation individually to focus learning on important aspects of and uses for Microsoft Word, PowerPoint, Excel, Access, and Outlook. Introduction to Microsoft Offi ce 2019 consists of eleven chapters. The text begins with general concepts about the information technology industry, such as the digital revolution and the evolution of computers. It is followed by an introduction to system and application software, fi le management, and common features found in the Microsoft Offi ce 2019 program. The remaining chap- ters are dedicated to the instruction of Microsoft Word, PowerPoint, Excel, Access, and Outlook to prepare you for the Microsoft Offi ce Specialist certifi cation exam, as well as the Key Applications exam for IC3 Digital Literacy Certifi cation. As you progress through the chapters, try to relate each topic to how it applies to developing your per- sonal skill level. By following these suggestions, you can make the most of your Microsoft Offi ce learning experience. • Read the learning goals listed on the chapter opener. Each goal is directly related to a heading within the content. In addition, each heading is repeated in the chapter summary and applied in the end-of-chapter activities. The connection of learning goals to the content helps you focus and apply important information in each chapter. • Pay attention to the fi gures. The images in the chapters refl ect actual screens in the Windows operating system and Microsoft Offi ce applications. These visuals help extend learning and improve retention and application of the content. • Complete the Hands-On Examples. These activities are designed to replicate relevant skills and are located in close proximity to the content in which those skills are referenced. These exercises are opportunities to practice performing necessary functions covered on the Microsoft Offi ce Specialist certifi cation exam. • Note the special features throughout the chapters. Each feature adds realism and interest to enhance learning. Ethics, Green Tech, and Career Skills provide valuable information to enhance your career preparation. • Download and complete the Skill-Building Activities and Capstone Project fi les at the end of each chapter. The Skill-Building Activities expand learning and provide opportunities for skills practice, while the Capstone Project provides a framework for creating a comprehensive, spiraling project based on a selected career path. • Complete the end-of-chapter activities to self-assess your learning. This self-refl ection is important in helping to evaluate your knowledge, skills, and abilities in Microsoft Offi ce. How to Use This Text