10
Chapter 20
Noise, Vibration, and Harshness
Service . . . . . . . . . . . . . . . . . . . . . . . . 419
Noise, Vibration, and Harshness (NVH) 420
Vibration and Noise / Sources of Vibration and
Noise / Harshness / Sources of Harshness /
Reducing NVH
Diagnosing NVH Complaints 422
NVH Test Equipment / The Seven-Step
Troubleshooting Process / The Importance of
Follow-up
NVH Complaint Correction 425
Drive Shaft and CV Axle Vibration Correction /
Tire and Rim Vibration Correction / Brake Vibration
Correction / Engine Vibration Correction /
Harshness Correction / Isolating NVH Signals
Chapter 21
ASE Certification . . . . . . . . . . . . . . . . . 433
Reasons for ASE Tests 434
Applying for the ASE Tests 434
Preparing for the ASE Tests 436
Taking the ASE Tests 436
Test Results 436
Recertification Tests 439
Types of ASE Test Questions 439
One-Part Questions / Two-Part Questions / Negative
Questions / Incomplete Sentence Questions
Chapter 22
Career Preparation . . . . . . . . . . . . . . . 443
Automotive Servicing 444
Levels of Automotive Service Positions 444
Helpers / Installers / Certified Technicians
Types of Auto Service Facilities 445
New Vehicle Dealerships / Chain and Department
Store Auto Service Centers / Specialty Shops /
Independent Shops / Government-Operated Shops
Other Opportunities in the Auto Service
Industry 447
Shop Foreman or Service Manager / Salesperson or
Service Advisor / Parts Specialist / Self-Employment
Getting a Job 448
Finding Job Openings / Applying for the Job
Appendix A . . . . . . . . . . . . . . . . . . . . . 453
Appendix B . . . . . . . . . . . . . . . . . . . . . 465
Useful Tables . . . . . . . . . . . . . . . . . . . . 471
Glossary . . . . . . . . . . . . . . . . . . . . . . . 475
Index . . . . . . . . . . . . . . . . . . . . . . . . . . 488