10
Chapter 20
Noise, Vibration, and Harshness
Service . . . . . . . . . . . . . . . . . . . . . . . . 419
Noise, Vibration, and Harshness (NVH) 420
Vibration and Noise / Sources of Vibration and
Noise / Harshness / Sources of Harshness /
Reducing NVH
Diagnosing NVH Complaints 422
NVH Test Equipment / The Seven-Step
Troubleshooting Process / The Importance of
Follow-up
NVH Complaint Correction 425
Drive Shaft and CV Axle Vibration Correction /
Tire and Rim Vibration Correction / Brake Vibration
Correction / Engine Vibration Correction / Harshness
Correction / Isolating NVH Signals
Chapter 21
ASE Certification. . . . . . . . . . . . . . . . . 433
ASE Tests 434
Other ASE Activities/ASE Test Windows
Applying for the ASE Tests 435
Taking the ASE Tests 435
Types of ASE Test Questions 437
One-Part Questions/Two-Part Questions/Negative
Questions/Incomplete Sentence Questions
Test Results 439
Technician Confidentiality 439
Recertification Tests 439
Chapter 22
Career Preparation . . . . . . . . . . . . . . . 443
Automotive Servicing 444
Levels of Automotive Service Positions 444
Helpers / Installers / Certified Technicians
Types of Auto Service Facilities 445
New Vehicle Dealerships / Chain and Department
Store Auto Service Centers / Specialty Shops /
Independent Shops / Government-Operated Shops
Other Opportunities in the Auto Service
Industry 447
Shop Foreman or Service Manager / Salesperson or
Service Advisor / Parts Specialist / Self-Employment
Getting a Job 448
Finding Job Openings / Applying for the Job
Appendix A. . . . . . . . . . . . . . . . . . . . . 453
Appendix B . . . . . . . . . . . . . . . . . . . . . 465
Useful Tables . . . . . . . . . . . . . . . . . . . 471
Glossary . . . . . . . . . . . . . . . . . . . . . . . 475
Index. . . . . . . . . . . . . . . . . . . . . . . . . . 488
Copyright by Goodheart-Willcox Co., Inc.