Reviewers xi Copyright Goodheart-Willcox Co., Inc. Patricia Mannie Dental Hygiene Instructor St. Cloud Technical and Community College St. Cloud, MN Lisa G. Mayer Assistant Professor, Esquire Bergen Community College Paramus, NJ Tanya Nix Assistant Professor of Medical Assisting Northeast Texas Community College Mt. Pleasant, TX Patricia Padilla Adjunct Instructor Craven Community College New Bern, NC Emily Peterson Faculty Human, Social, and Behavioral Sciences Washtenaw Community College Ann Arbor, MI Linda Pristelski Health Information Technology Instructor Northeast Wisconsin Technical College Green Bay, WI Nicole Procise Instructor, Health Care Support Ivy Tech Community College Fort Wayne, IN Alice Pyles Radiology Program Director Mississippi Delta Community College Drew, MS Michael Randolph Medical Assistant Instructor Gateway Technical College Racine, WI Pat Reinhart Faculty, Nursing Assistant/Home Health Aide Minneapolis Community and Technical College Minneapolis, MN Marty Richardson Nursing Professor, Nursing Coordinator Grayson College Denison, TX Carmen Robinson Adjunct Professor Contra Costa College San Pablo, CA Mary Rost RN, Advanced Health Careers I Instructor JP McCaskey High School Lancaster, PA Cathy Soto Faculty, Medical Assisting El Paso Community College El Paso, TX Angelika Stachnik Clinical Coordinator, Radiography Instructor Elgin Community College Elgin, IL Miasha Torain Instructor Administrative and Clinical B.S., CMA (AAMA) Alamance Community College Graham, NC Teresa Wangler Professor Oakland Community College Bloomfi eld Hills, MI