16 Chapter 1 SECTION 1.2 Review and Assessment Key Terms Mini Glossary attitudes ways of thinking or feeling about a person, situation, or object. boundaries accepted and expected limits on behavior or actions. Centers for Disease Control and Prevention (CDC) a US federal agency responsible for preventing and controlling the spread of infectious diseases and responding to health threats also provides information and research to the healthcare community. competence having the knowledge and skills needed to do something well. culture a set of traditions, beliefs, rituals, customs, and values that are learned over time and are specific to a group of people. integrity strong moral principles and professional standards. positive regard an attitude that is supportive and accepting of others. professional demonstrating an expected level of excellence and competence. unethical not in line with accepted rules of conduct. values beliefs or ideals set a standard for what is good or bad and significantly influence attitude and behavior may be shared by people of the same culture. work ethic a belief in the importance of work can strengthen a person’s character. Applying the Key Terms Fill in the blank with the correct key term. 1. When a holistic nursing assistant has an attitude that is supporting and accepting of residents, he is demonstrating _____. 2. Accepted and expected limits on behavior or actions are called _____. 3. A nursing assistant has _____ because everyone he works with knows he has the knowledge and skills to do something well. 4. When holistic nursing assistants demonstrate an expected level of excellence and competence, they are considered _____. 5. A nursing assistant would be _____ if her work was not in line with accepted rules of conduct. Know and Understand the Facts 6. Identify three professional qualities, attitudes, or characteristics that demonstrate a nursing assistant’s caring. 7. List two professional behaviors nursing assistants can demonstrate to show they are competent in delivering care. 8. Describe two examples of professional boundary violations. Analyze and Apply Concepts 9. Discuss three challenges or difficulties a holistic nursing assistant may have demonstrating professional behaviors. Explain how these can be overcome. 10. Identify three of your personal boundaries and explain how you are able to keep them. 11. Explain three guidelines that help nursing assistants maintain professional boundaries. Think Critically Read the following care situation. Then answer the questions that follow. Mrs. F has been ill for a long time. Yesterday she was admitted to a long-term care facility because she had pneumonia. Mrs. F had been living with her daughter, who was widowed last year and is still grieving. Mrs. F found it hard living with her daughter because Mrs. F has always been independent. It was also hard for Mrs. F to handle her daughter’s difficult behavior. Mrs. F’s daughter liked to tell her what to do. When you introduce yourself to Mrs. F, she turns her back to you and speaks in a harsh voice, saying she hates being in this facility. You can tell Mrs. F is not breathing well. When you go to help, Mrs. F says she does not want you to give her any care this morning. She would rather sleep, so she asks you not to touch her and to stay away. 12. What professional qualities, attitudes, and behaviors would you need to demonstrate in this situation to be sure Mrs. F is provided quality care? 13. What should you report to licensed nursing staff about Mrs. F’s behavior? 14. What personal or professional boundaries should you be aware of when caring for Mrs. F? Copyright Goodheart-Willcox Co., Inc.