A photo of a woman at a computer desk while a man appears to be shouting at her. The screen subsequently splits into halves, with the photo relocating to the right side. On the left side, the video's title, “Conflict Resolution,” becomes visible, introducing the central theme.
A woman expresses anger, gritting her teeth with hands opened in frustration, directed toward a young boy who stands visibly scared, covering his mouth with his hands.
Have you ever been involved in a conflict?
A group of corporate professionals appears involved in a heated argument. The chairperson, with hands clasped on his head, displays visible signs of exasperation.
Of course you have, because conflict comes from differences in people.
A man in formal attire reprimands another who sits with head bowed.
Because we are all different, conflict is unavoidable.
Three individuals appear engaged in a heated argument at an outdoor cafe. The man gestures emphatically toward the woman in blue, who raises her voice in response, while the other woman observes.
An unresolved conflict can cause ongoing stress and tense situations.
A group of three young children with a laptop. The girl on the left points excitedly at the screen, while the boy on the right looks at her. A gathering of five young adults surrounds a man adorned in a blue checkered shirt and glasses. He communicates with positive body language.
But conflict can also create an opportunity to search for more balance and solutions which result in fairness to all and a positive final outcome.
A boy and a girl engage in conversation at a desk. The boy explains something from the girl's notebook.
It’s what we do and how we react to conflict that counts!
Three people smile at a monitor screen in a library.
Resolving conflict requires skills to bypass personal differences and open up to other possibilities for resolution.
A man talking to a group of people appears in a meeting room.
To become effective at conflict resolution, you should work to develop some specific conflict resolution skills.
The screen divides into halves. On the right, a photo of two men engaged in a heated argument is displayed. On the left, the title “Conflict Resolution Skills” is displayed, followed by five bullet points, read by the narrator.
These skills include: Handling emotions, Taking responsibility, Cooperation and flexibility, Keeping the overall mission in focus, And Respect for others.
Two teens confront each other in a school hallway. The girl angrily addresses the boy. Two people converse over a notebook on a desk. A text appears below: “Handle your emotions.” A woman's attempt to engage in conversation with a man is met with his disinterest. The man remains focused on his phone, using his hand as a barrier. Two women are seen observing a desktop computer.
When first encountering a conflict, don’t rise to a complaint or attack, calmly handle your emotions as well as the emotions of others, disengage if needed, and use your persuasive skills to help others understand your viewpoint.
Two individuals engage in conversation, their expressions conveying uncertainty and disbelief. Below them, a text advises: “Take Responsibility.” In a corporate setting, three individuals are captured in a photo. One man addresses another, but the listener appears disinterested, covering his face with his hand.
Take responsibility if you have not listened well to attain understanding of another’s viewpoint or accidentally offended someone.
Four professionals are engaged in a shared activity, looking at a laptop screen with smiles on their faces.
Cooperation will help the group to find common ground and find agreeable solutions.
A group of individuals engage in a composed conversation, seated across desks from one another.
Start by evaluating the needs of the individuals involved and determine if there are ways to build solutions.
Two young blonde school girls appear in uniform talking one after another.
Girl 1: I don’t really understand, what are your specific viewpoints?
Girl 2: What is the result you really want in this project?
The screen splits into halves. To the right, a woman is seen gesturing a question, while on the left, the text "Ask Questions" appears. The accompanying bullet points follow: "What's your specific need here?" "What is the result you really want?" and "What is most important?" as the narrator articulates them.
Ask questions like: What’s your specific need here? What is the result you really want? What is most important?
A woman and a man converse across a desk in an office environment.
Listen, ask questions, and understand opposing viewpoints.
A girl guides her friend through a desert model, providing explanations while the other girl listens intently and jots down notes. A text bar below reads, “Keep the Mission in Focus.”
Keep the overall mission as the major focus of discussion.
A group of people converse together, their faces beaming with smiles.
Try creative responses that require the group to consider all the possible solutions and reach a clear agreement.
A group of students gather around a desk, their pens poised as they engage in a respectful dialogue. A text bar below reads, "Respect each other."
Above all, respect each other and value the differences among the group members.
A team appears around a round table engrossed in their work. The leader directs the team, providing guidance from a notebook. Two people shaking their hands appear next.
Resolution of a conflict can create a better working environment, build trust, and create new partnerships.
A group of young adults converse together, with joy.