Copyright Goodheart-Willcox Co., Inc.
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Unit 3 Investigating Career Pathways in Human Services
Chapter 8 Consumer Services
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198
Careers in Consumer Services
. . . . . . . . . . . . . . . . . . . . . .200
Consumer Advocacy . . . . . . . . . . . . . . . . . . . . . . . . . . . .201
Financial Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202
Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203
Buying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205
Common Aptitudes, Attitudes, and Skills
. . . . . . . . . . . .207
Education, Training, and Experience.
. . . . . . . . . . . . . . . .208
Specialized Knowledge for
Consumer Services Careers
. . . . . . . . . . . . . . . . . . . . . . .210
Knowing Consumer Rights and Responsibilities . . . .210
Understanding Consumer Buying Techniques . . . . . .212
Managing Finances . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216
Rewards, Demands, and Future Trends
. . . . . . . . . . . . . .224
Chapter 8 Review and Assessment
. . . . . . . . . . . . . . . . . .226
Chapter 9 Counseling and Mental Health Services
. . . . . . . . . . . . . . . . . . . . . . . . . .230
Careers in Counseling and Mental Health Services
. . . .232
Counselors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .232
Psychologists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
Psychiatrists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
Child Life Specialists . . . . . . . . . . . . . . . . . . . . . . . . . . . .236
Common Aptitudes, Attitudes, and Skills
. . . . . . . . . . . .237
Education, Training, and Experience.
. . . . . . . . . . . . . . . .237
Specialized Knowledge for Counseling
and Mental Health Services Careers
. . . . . . . . . . . . . . .239
Understanding the Individual
and Family Life Cycles. . . . . . . . . . . . . . . . . . . . . . . . .239
Recognizing Family-Life Crises . . . . . . . . . . . . . . . . . . .242
Rewards, Demands, and Future Trends
. . . . . . . . . . . . . .255
Chapter 9 Review and Assessment
. . . . . . . . . . . . . . . . . .258
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