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Copyright Goodheart-Willcox Co., Inc.
Key Terms
biodegradable
budget
comparison shopping
direct deposit
electronic banking
electronic funds transfer (EFT)
expenses
finance charges
income
installment credit
interest
investing
noninstallment credit
principal
revolving credit
saving
self-advocacy
social sustainability
sustainable
sustainable purchasing
warranty
Academic Terms
defaulted
gouging
intermediaries
just
penalize
redress
solvent
Mapping Concepts
In small groups, create a photo collage depicting
careers in consumer services. Write a two- to
three-sentence summary about each career.
Share your collage with another group.
Reading Strategies
Before reading, use reliable online or print resources to research information about careers in
consumer services. Record 10 facts you learn from conducting your research. As you are reading
this chapter, look for any mention of the facts you identified. After reading, write an essay reflecting
on your list in light of what you learned in this chapter.
Learning Outcomes
After studying this chapter, you will be able to
• compare and contrast career opportunities for consumer services workers;
• list common aptitudes, attitudes, and skills of consumer services workers;
• give examples of postsecondary education, training, and experience required for several
consumer services careers;
• identify consumer rights and responsibilities and consumer buying techniques;
• develop a personal budget and revise accordingly;
• describe various ways to save and invest money and use credit wisely; and
• summarize the rewards, demands, and future trends of careers in consumer services.