Copyright Goodheart-Willcox Co., Inc.
Chapter 8 Consumer Services 217
7251 Autumn Lane
Peoria, IL 61604
May 23, 20XX
Ms. Ellie Smith
Director of Customer Service
ABC Company
481 Court Street
East Peoria, IL 61611
Dear Ms. Smith:
I recently purchased a bicycle from your ABC Company, and have enclosed a copy of my receipt. Overall,
I am very pleased with the purchase. However, there is one problem that I am having for which I cannot
get a fair resolution.
From the first day of delivery of the bicycle on May 18, both wheels have had a slight warp to them.
When I returned the bicycle to the shop on May 22, I was told that this is not covered under warranty and
that I would have to pay for the repair.
Because this is a new bicycle, I think you would agree that it should work as advertised. I am not asking
for unreasonable compensation, I would just like to have the wheels in working order.
I am hoping that you will approve the needed repair at cost to ABC Company. If you are not authorized
to approve this, please let me know whom I should escalate this situation to at ABC Company.
Thank you for your attention to this problem.
Sincerely,
Lena Zheng
Enclosure
Lena Zheng
Figure 8.14 Consumers can write a complaint letter to a store’s corporate headquarters or the product manufacturer if
their problem cannot be resolved at the store. What can consumers do if the problem is not resolved after the letter of
complaint?