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Copyright Goodheart-Willcox Co., Inc.
Review and Assessment
Review and Refl ect
1. What are the four major tracks of consumer
services careers?
2. What is the difference between a fi nancial
advisor and a fi nancial analyst?
3. Overall, what is the goal of customer service
representatives?
4. Where and how do buyers meet suppliers in
the retail industry?
5. What are the two most important traits needed
to be effective consumer services workers?
6. Explain the type of education and training
requirements needed for a consumer services
career that interests you.
7. Give an example for each consumer right and
consumer responsibility.
8. Explain how a consumer can use comparison
shopping.
9. Give step-by-step instructions on how to
evaluate an advertising claim.
10. What does sustainable mean?
11. List three benefits to creating a budget.
12. What is electronic banking? Give an example
of a transaction that can be made using
electronic banking.
Vocabulary Activities
13. Key terms For each of the following terms,
draw a cartoon bubble to express the meaning
of each term as it relates to the chapter.
biodegradable
budget
comparison
shopping
direct deposit
electronic banking
electronic funds
transfer (EFT)
expenses
finance charges
income
installment credit
interest
investing
noninstallment
credit
principal
revolving credit
saving
self-advocacy
social sustainability
sustainable
sustainable
purchasing
warranty
14. Academic terms Write each of the following
terms on a separate sheet of paper. For each
term, quickly write a word you think relates to
the term. In small groups, exchange papers.
Have each person in the group explain a term
on the list. Take turns until all terms have been
explained.
defaulted
gouging
intermediaries
just
penalize
redress
solvent
Self-Assessment Quiz
Complete the self-assessment quiz online to
help you practice and expand your knowledge and
skills.
Critical Thinking
15. Compare and contrast Identify several
consumer services careers that interest
you. Compare and contrast employment
opportunities for each of these careers.
16. Analyze Analyze some of the aptitudes,
attitudes, and skills that effective consumer
services workers typically share. How can you
use these skills in your everyday life?
17. Draw conclusions Based on the six
consumer responsibilities, draw conclusions
about what a consumer should know before
making a purchase.
18. Determine Determine the advantages and
disadvantages of a brick and mortar store
versus an online store.
19. Identify Identify the consumer protection
organizations in your town. Make a list of
their names and contact information. Use this
information to create a flyer you can distribute
in your neighborhood. Keep a copy for your
portfolio.
20. Evaluate Evaluate any purchases you made
in the last month. Are any of them sustainable
purchases? If they are not sustainable, how
can you change your purchasing practices to
make them sustainable?