xvii Unit 3 Investigating Career Pathways in Human Services Chapter 8 Consumer Services . . . . . . . . . . . . . . . . 198 Careers in Consumer Services . . . . . . . . . . . . . . . . . . . . . . . 200 Consumer Advocacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 201 Financial Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Buying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205 Common Aptitudes, Attitudes, and Skills . . . . . . . . . . . . . . 207 Education, Training, and Experience . . . . . . . . . . . . . . . . . . 208 Specialized Knowledge for Consumer Services Careers . . . 210 Knowing Consumer Rights and Responsibilities . . . 210 Understanding Consumer Buying Techniques . . . . . 212 Managing Finances . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216 Rewards, Demands, and Future Trends . . . . . . . . . . . . . . . . 224 Chapter 8 Review and Assessment . . . . . . . . . . . . . . . . . . . 226 Chapter 9 Counseling and Mental Health Services . . . . . . . . . . . . 230 Careers in Counseling and Mental Health Services. . . . . . . 232 Counselors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Psychologists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235 Psychiatrists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235 Child Life Specialists . . . . . . . . . . . . . . . . . . . . . . . . . . . 236 Common Aptitudes, Attitudes, and Skills . . . . . . . . . . . . . . 237 Education, Training, and Experience . . . . . . . . . . . . . . . . . . 237 Specialized Knowledge for Counseling and Mental Health Services Careers. . . . . . . . . . . . . . . . . . . . . . . . . . . 239 Understanding the Individual and Family Life Cycles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239 Recognizing Family-Life Crises . . . . . . . . . . . . . . . . . . 242 Rewards, Demands, and Future Trends . . . . . . . . . . . . . . . . 255 Chapter 9 Review and Assessment . . . . . . . . . . . . . . . . . . . 258 wavebreakmedia/Shutterstock.com SDI Productions/E+/Getty Images