227 Copyright Goodheart-Willcox Co., Inc. Review and Assessment Review and Refl ect 1. What are the four major tracks of consumer services careers? 2. What is the difference between a financial advisor and a financial analyst? 3. Overall, what is the goal of customer service representatives? 4. Where and how do buyers meet suppliers in the retail industry? 5. What are the two most important traits needed to be effective consumer services workers? 6. Explain the type of education and training requirements needed for a consumer services career that interests you. 7. Give an example for each consumer right and consumer responsibility. 8. Explain how a consumer can use comparison shopping. 9. Give step-by-step instructions on how to evaluate an advertising claim. 10. What does sustainable mean? 11. List three benefits to creating a budget. 12. What is electronic banking? Give an example of a transaction that can be made using electronic banking. Vocabulary Activities 13. Key terms For each of the following terms, draw a cartoon bubble to express the meaning of each term as it relates to the chapter. biodegradable budget comparison shopping direct deposit electronic banking electronic funds transfer (EFT) expenses finance charges income installment credit interest investing noninstallment credit principal revolving credit saving self-advocacy social sustainability sustainable sustainable purchasing warranty 14. Academic terms Write each of the following terms on a separate sheet of paper. For each term, quickly write a word you think relates to the term. In small groups, exchange papers. Have each person in the group explain a term on the list. Take turns until all terms have been explained. defaulted gouging intermediaries just penalize redress solvent Critical Thinking 15. Compare and contrast Identify several consumer services careers that interest you. Compare and contrast employment opportunities for each of these careers. 16. Analyze Analyze some of the aptitudes, attitudes, and skills that effective consumer services workers typically share. How can you use these skills in your everyday life? 17. Draw conclusions Based on the six consumer responsibilities, draw conclusions about what a consumer should know before making a purchase. 18. Determine Determine the advantages and disadvantages of a brick and mortar store versus an online store. 19. Identify Identify the consumer protection organizations in your town. Make a list of their names and contact information. Use this information to create a flyer you can distribute in your neighborhood. Keep a copy for your portfolio. 20. Evaluate Evaluate any purchases you made in the last month. Are any of them sustainable purchases? If they are not sustainable, how can you change your purchasing practices to make them sustainable? 21. Cause and effect How has Internet use affected the banking industry? Cite specific examples. Explain in detail to the class.