Principles of Information Technology vii Copyright Goodheart-Willcox Co., Inc. Chapter 5 Purchasing, Maintaining, and Troubleshooting . . .176 Section 5.1 Purchasing a System . . . . . . . . . . 178 Computer Models . . . . . . . . . . . . . . . . . . . . . . .179 Needs Assessment . . . . . . . . . . . . . . . . . . . . . . .180 Recommended Standard Confi gurations. . . .183 Section 5.2 Basic Maintenance. . . . . . . . . . . . 185 Maintaining the Hardware. . . . . . . . . . . . . . . .186 Maintaining the Software . . . . . . . . . . . . . . . . .187 Section 5.3 Troubleshooting Basics . . . . . . . . 190 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . .191 Troubleshooting Hardware Problems. . . . . . .193 Troubleshooting Software Problems. . . . . . . .198 Chapter Summary . . . . . . . . . . . . . . . . . . . . . . 206 Chapter Test . . . . . . . . . . . . . . . . . . . . . . . . . . 206 Application and Extension of Knowledge . . . . . 207 Unit 2 Key Applications. . . . . . . .210 Chapter 6 Common Offi ce Application Features. . . .212 Section 6.1 Starting Word, Excel, and PowerPoint. . . . . . . . . . . . . . . . . . . 214 Launching Applications . . . . . . . . . . . . . . . . . .215 Common Features and Functions . . . . . . . . . .217 Displaying Multiple Windows. . . . . . . . . . . . .220 Section 6.2 Saving, Printing, and Opening Documents . . . . . . . . . . . . . . . . . 225 Saving Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . .226 Printing Files. . . . . . . . . . . . . . . . . . . . . . . . . . . .228 Closing Files and Applications . . . . . . . . . . . .231 Opening Files . . . . . . . . . . . . . . . . . . . . . . . . . . .231 Section 6.3 Editing and Formatting . . . . . . . . 233 Editing Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . .234 Inserting Media Files. . . . . . . . . . . . . . . . . . . . .238 Reversing Errors. . . . . . . . . . . . . . . . . . . . . . . . .241 Searching for Text . . . . . . . . . . . . . . . . . . . . . . .243 Moving, Copying, Cutting, and Pasting Text and Images. . . . . . . . . . . . . . .244 Formatting Text . . . . . . . . . . . . . . . . . . . . . . . . .246 Section 6.4 Document Views, Options, and Help . . . . . . . . . . . . . . . . . . . . . 251 Document Views . . . . . . . . . . . . . . . . . . . . . . . .252 Offi ce Options . . . . . . . . . . . . . . . . . . . . . . . . . .255 Offi ce Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258 Chapter Summary . . . . . . . . . . . . . . . . . . . . . . 260 Chapter Test . . . . . . . . . . . . . . . . . . . . . . . . . . 260 Application and Extension of Knowledge . . . . . 261 Chapter 7 Word-Processing Software . . . . . . . . . . . . .264 Section 7.1 Creating a Document. . . . . . . . . . 266 Starting a Document . . . . . . . . . . . . . . . . . . . . .267 Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .280 Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283 Overview of Desktop Publishing . . . . . . . . . .285 Section 7.2 Proofi ng Text . . . . . . . . . . . . . . . . 289 Proofi ng Options . . . . . . . . . . . . . . . . . . . . . . . .290 Tracking Changes. . . . . . . . . . . . . . . . . . . . . . . .292 Checking Spelling and Grammar . . . . . . . . . .293 Readability . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295 Chapter Summary . . . . . . . . . . . . . . . . . . . . . . 298 Chapter Test . . . . . . . . . . . . . . . . . . . . . . . . . . 298 Application and Extension of Knowledge . . . . . 299 Chapter 8 Formal Documents . . . . .302 Section 8.1 Creating a Business Letter . . . . . . 304 Standard Business Letter Format . . . . . . . . . .305 Standard Letter Elements . . . . . . . . . . . . . . . . .305 Additional Letter Elements . . . . . . . . . . . . . . .310 Formatting a Business Letter . . . . . . . . . . . . . .312 Section 8.2 Creating a Report . . . . . . . . . . . . 317 Creating a Report. . . . . . . . . . . . . . . . . . . . . . . .318 Formatting a Report . . . . . . . . . . . . . . . . . . . . .325 Section 8.3 Ethical Practices for Intellectual Property. . . . . . . . . . . . . . . . . . 334 Intellectual Property . . . . . . . . . . . . . . . . . . . . .335 Software Piracy . . . . . . . . . . . . . . . . . . . . . . . . .336 Proper Usage of Information . . . . . . . . . . . . . .338 Electronic User’s Bill of Rights . . . . . . . . . . . .340 Chapter Summary . . . . . . . . . . . . . . . . . . . . . . 342 Chapter Test . . . . . . . . . . . . . . . . . . . . . . . . . . 343 Application and Extension of Knowledge . . . . . 344 Chapter 9 Presentation Software . .346 Section 9.1 Creating a Professional Presentation . . . . . . . . . . . . . . . . 348 Purpose and Planning. . . . . . . . . . . . . . . . . . . .349