Publisher The Goodheart-Willcox Company, Inc. Tinley Park, Illinois www.g-w.com Principles of Management Robert L. Dansby, PhD Chairperson of the Division of Business and Social Sciences Instructor of Business Chattahoochee Valley Community College Phenix City, Alabama Karel Sovak, PhD Associate Professor Gary Tharaldson School of Business The University of Mary Grosse Bismarck, North Dakota