Copyright Goodheart-Willcox Co., Inc. Check Your Communication IQ Before you begin the chapter, see what you already know about communication by taking the chapter pretest. The pretest is available at www.g-wlearning.com. lightwavemedia/Shutterstock.com Case Study Nonverbal Messages The weekly budget meeting at Leading Edge Productions is routine: same day, time, place, and participants. Charlie Burrows makes it a habit to arrive at every meeting ten minutes late. On Friday, as Charlie walked in, Hannah Rankowski stopped presenting and sneered momentarily before turning back to the board and continuing with her presentation. Charlie ignored Hannah’s nonverbal communication signals and went to his place at the meeting table and took a seat. A few moments later, Charlie started checking e-mails on his cell phone. Critical Thinking 1. What message is Charlie sending by arriving late to budget meetings and not paying attention to the speaker? 2. How important were the nonverbal messages the speaker was sending Charlie? 5
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