19 Section 1.2 Communicating Effectively Copyright Goodheart-Willcox Co., Inc. While hearing is physical ability, listening is a conscious action. Although senders are responsible for sending clear messages, listeners should be ready to recognize unclear messages. A listener who is willing to accept responsibility for getting clarification will be a more effective communicator. Check Your Understanding 1. List the types of professional communication. 2. Describe the importance of planning before communicating verbally. 3. Explain why body language is important in professional communication. 4. How do sending and receiving barriers occur? 5. What is the difference between hearing and listening? Build Your Vocabulary As you progress through this course, develop a personal glossary of key terms. This will help you build your vocabulary and prepare you for a career. Write a definition for each of the following terms and add it to your personal glossary. written communication Standard English visual communication verbal communication nonverbal communication context body language personal space paralanguage barrier sending barrier receiving barrier Section 1.2 Review The sender has a responsibility to make sure the message was received as intended. Elena Elisseeva/Shutterstock.com