Copyright Goodheart-Willcox Co., Inc. Check Your Communication IQ Before you begin the chapter, see what you already know about communication by taking the chapter pretest. The pretest is available at www.g-wlearning.com. EDHAR/Shutterstock.com Case Study Correct Grammar Jason Wells works in human resources at a small company. He has reviewed cover messages and résumés from applicants for a customer service position. Jason wants to interview four people. After reading several applications, he has selected three candidates to interview. Jason is debating between two people to select as the fourth candidate. Emily Bahri has the appropriate education. She has worked in customer service for several years. However, Jason noted several grammatical errors in Emily’s cover message and résumé. Connie Wong has the appropriate education, but her experience is limited compared with Emily. Connie’s letter and résumé are clear, courteous, and concise, with no grammatical errors. Critical Thinking 1. Which candidate do you think Jason will invite for an interview? Explain. 2. What is being communicated nonverbally when a cover message and résumé have spelling or grammar mistakes? 81