16
Your Conduct and Job Success 389
Handling Job Stress 390
Evaluating Job Performance 390
Job Probation 392
Performance Rating 393
Training Opportunities 395
Changes in Job Status 395
Promotion 395
Lateral Move 396
Demotion 396
Being Fired 396
Making a Job Change 398
Unions 399
Must You Join a Union? 400
Organization of Unions 400
Collective Bargaining 401
Case
Dealing with Restaurant Customers 388
Case
The Stressful Boss 392
Extend Your Knowledge
Me…A Supervisor? 397
20
Diversity and Rights in the
Workplace 404
Diversity Trends in the United
States 406
Cultural Heritage 406
Language 407
Religion 408
Gender 408
Age 408
Disability 409
The Benefi ts of Diversity in the
Workplace 409
Promoting Diversity in the
Workplace 410
What Employers Are Doing 410
What Employees Can Do 411
Diversity, Rights, and
Discrimination 412
The Law and Discrimination 412
Types of Discrimination in the Workplace 414
Sexual Harassment in the Workplace 421
Facing Sexual Harassment or
Discrimination 423
Discouraging the Behavior 423
Taking Action 424
Case
A Case of Hiring Discrimination? 419
Extend Your Knowledge
Sexual Harassment and the Law 422
Ethics
Biased Behavior 408
21
Succeeding in Our Economic
System 428
The Free Enterprise System 430
Private Ownership and Control of Productive
Resources 431
Free Market 432
Profi t Motive 432
Supply and Demand 432
Competition 433
Limited Government Involvement 434
How Businesses Are Organized 434
Proprietorship 434
Partnership 435
Corporation 435
How Businesses Are Structured 436
Business Management 437
Case
Starting a Multimedia Business 438
Extend Your Knowledge
Competition Is Mightier Than the
Pen 433
Go Green 430